Support

The fastest way to reach us is email: hello@leafturn.app. Include your order number if your question is about an order — you'll find it in the app under your orders, and in your confirmation email.

Common questions

Where is my order?

Open the app and check your order's status on the home screen — it updates as your book moves through printing and dispatch, and you'll get a tracking link once it ships. Books are printed to order, so allow a few days for printing before dispatch. If something looks stuck, email us.

My book arrived damaged or misprinted

We'll make it right. Email hello@leafturn.app with your order number and a photo of the problem, and we'll arrange a reprint or a refund.

Can I cancel or change an order?

Books go to print shortly after you order, so there's a narrow window. Email us as soon as possible and we'll cancel it if it hasn't been printed yet. Once printing has started we can't change or cancel it, because every book is made just for you.

Why does Leafturn ask for access to my whole photo library?

Leafturn finds your best shots by looking through your photos on your device. None of your photos leave your phone until you order a book — and then only the ones you chose to print. See the privacy policy for the full picture.

Why do you need my phone number at checkout?

In case the courier needs to reach you about your delivery. It's only used to handle your order.

Do I need an account?

No — you can order as a guest. An account (just your email address, no password) lets you see your order history across devices and save a card for next time.

How do I delete my account?

In the app, go to your account and choose delete. Your uploaded photos and book files are erased, and your name, address, and email are removed from our records. If an order is still being printed, deletion becomes available once it has shipped — or email us and we'll help.

Something else?

Email hello@leafturn.app — a person reads every message.